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Suggestions Welcome! What are you looking for?!
By now you should have received a copy of our latest catalog. We of course hope …
Fall 2017/Winter 2018 Catalog is Out!
Our newest catalog is out and should be in your hands! If you have not received …
New Spring/Summer Supplement!
The 2017 Spring/Summer Supplement is out now! There are many great, new …
Contact us: 1-800-323-9388 - firstname.lastname@example.org
What is the best way to place an order?
We have many options, choose the most convenient for you! Of course you can order online right here which is pretty great. You can also place an order over the phone by calling 800-323-9388. If you have an order in a spreadsheet already you could just email that straight to email@example.com.
When will my order ship and how long will it take to arrive?
We ship FAST. Most orders ship the same or following day it is placed. We are based in Northern Illinois so if you are close to us, it might take just one day for Ground shipping once it has shipped. If you are far away, it could take 5 business days for Ground shipping. Chances are you fall somewhere in between!
Do you accept Purchase Orders online?
Yes we sure do. Be sure to select the 'Invoice the Y' payment option. Then, below that option, in the Order Comments field, enter your Purchase Order number. When we receive the order, we will attach that number to your order.
Can I return a part of my order for an exchange or credit?
Of course! As long as the item is not custom or on clearance, and is in resellable condition. Please see this page for more info.
Are there other items that you sell that are not online?
Short answer is no, everything we sell is available online. Long answer is yes, we can do custom orders for many styles of clothing or gear. If you have something in mind that you are looking for, please give us a call or email us at firstname.lastname@example.org. We would be happy to help!
I need my order by a certain date, can you do that?
We can, as long as everything in your order is in stock. We also may have to expedite the shipping if you are in a real hurry, which carries an additional charge. In this case it is best to call us and we can confirm everything right there on the phone with you.
Why do 3X shirts not receive the sale price?
3X shirts are more expensive for us to buy, because they are more expensive for the manufacturers to produce, and we are unable to offer them at our lower sale pricing. Actually, XX's cost us more as well, but not to the point where you still can't receive sale pricing! We apologize for any inconvenience!
Why is my item not being added to my cart?
Most often this issue comes from when a customer just wants a quantity of one, and is not entering that quantity in the order field. If this is happening to you, just be sure to enter in a quantity first, then press 'add to cart.'
Why does the freight charge on my invoice not match the freight charge on my online order confirmation.
The freight charge that is shown when you order online is only an estimate. Usually, it will not change at all from what is shown. However, sometimes we do have to adjust the amount once we have the order packed and weighed. Orders that contain large amounts of bags, drinkware, or oversized items, as well as any orders being shipped to Alaska or Hawaii may have an adjusted freight amount.
Why was my credit card charged again?
This would be due to a backorder shipment being released. On your original order, an item or two was out of stock and therefore backordered and not shipped. We only charge you for items that are shipped, so on your original shipment you were not charged for those missing items. Then, when we do ship out your backorder, we charge your card for just those items.
I have a suggestion!
Excellent! We love feedback and want to hear what you have to say. Shoot us an email at email@example.com, give us a call at 800-323-9388, or contact us here.