Address: 3935 Grove Ave, Gurnee, IL 60031
Hours: Monday through Friday, 8:00am - 4:00pm CST
You may place an order online, over the phone, or via email. We accept all credit cards and we can also invoice the YMCA. If you have a Purchase Order, please enter the number in the Comments field during checkout.
All of the items on our site are kept stocked and ready to ship in our warehouse. We try our best to ship your order the same or next day. At times, items may be out of stock, in which case we will ship items from the order that are available and backorder the out of stock items. When we receive more inventory, we will ship the backordered items to you. You will not be charged for any items on backorder until they are shipped.
We ship with UPS Ground and USPS Priority Mail. If you placed your order online you will receive an email with tracking information for your convenience.
Orders being shipped to Alaska or Hawaii, and any orders that include large amounts of drinkware or bags may have their shipping charges adjusted after being packed and weighed due to UPS’ dimensional weight practices.
If you require your order by a certain date, you must call 800-323-9388 to notify us. We will verify whether or not we are able to accommodate your request. Requesting a date in the Comments field at checkout will not be guaranteed.
We are happy to offer easy returns for our YMCA Family. Within 30 days of the order shipping date you may return any qualified item for store credit or refund. To make a return, open your ‘Orders’ page on your account and click on ‘Return Items.’ Select the items and reason for return and submit the request. We will review the request and then send you a prepaid return label.
If your original order was placed over the phone or through email, then you must email firstname.lastname@example.org to initiate a return.
If you would like to make an exchange, simply place a new order on our website.
Items that are not eligible for return:
• Custom orders
• Items marked as ‘Clearance’
• Washed, worn, or dirty items
Why is my item not being added to my cart?
A quantity is required to be entered in the proper size and color field, even if it is just 1. Try entering the quantity you would like to order and then press Add To Cart.
Why was my credit card charged again?
We only charge for items of your order that are shipped. If there is an item or two that were not shipped and were instead placed on backorder, then you were not charged for them. Once we receive more inventory of those items, we will ship them to you and charge your card for them at that time.
Why does the freight charge on my invoice not match the freight charge on my order confirmation?
The freight charge shown on an online order is an estimate only. Most often it is accurate and will not change. However, after certain orders are packed and weighed, the freight charge needs to be adjusted. These are usually orders with large quantities of bags, drinkware, or oversized items. If you would like an exact shipping charge quote, please call 800-323-9388.